General Manager – Pharmacovigilance

  • Full Time
  • Mumbai

Role : General Manager – Pharmacovigilance
Job Location : Mumbai
Position Summary


  • Individuals in this role are responsible for end to end delivery of project/s, while ensuring client satisfaction business growth & profitability
  • Coordinating, managing and monitoring the medical, safety, regulatory, operational and/or quality aspects of Pharmacovigilance to ensure the smooth running of the project/s and the achievement of the business unit’s yearly goals.
  • Provide input regarding the global coordination and development of Pharmacovigilance.
  • Assist with overseeing department and project finances.
  • Identifying failure points which impact business & customer and suggest preventive & corrective measures
  • Analyze operational risks Failure Mode Effective Analysis (FMEA), extend support in managing client escalations Root Cause Analysis/ Corrective Action Preventive Action (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business.
  • Act as a Change Agent and ensure good collaboration with Quality, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements.




  • Ensure the agreed SLA’s are met as per SOW
  • Understand Client’s core objectives, ensure that all driven timelines are met, identify key program requirements through a structured design and implementation process, and ensure that these requirements and any new requirements specified by Client are met.
  • Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
  • Understand the content of all SOPs.
  • Identify process re-engineering and automation opportunities to reduce manual interventions
  • Implement Quality standards to achieve process excellence
  • Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas–working to apply their insights to challenge and modify current approaches/ways  of doing things.


Qualification :


  • Education: Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences or equivalent degrees
  • Minimum Work Experience Required: 15 years with minimum 8 years of Project Management exposure in BP environment  or experience in a Contract Research Organization or pharmaceutical company .


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